TERMS OF SALE

GENERAL SALES CONDITIONS

1) DEFINITIONS

These general sales conditions (hereinafter, "General Conditions") refers to the purchase agreement of products and services, under a system of remote sales, via the Internet, from the Site armanidolci.com (hereinafter, the "Site") in compliance with Italian regulations of Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "Consumer Code").

The term "Buyer" refers to the consumer who performs the purchase object of this contract.

The term "Supplier" refers to the person that provides the goods specified in this contract.

The goods and services under these terms and conditions are sold by Venchi SpA with registered office in Castelletto Stura (CN), Via Venchi 1, registered with the Chamber of commerce of Cuneo under No.05744670968 of the Companies Registry, tax code No. 05744670968 and VAT number: 05744670968.

The Purchaser, by sending the electronic purchase order, claims to have read and accepted the general conditions and payment conditions set out below. Therefore the transmission of the order implies the full knowledge of the conditions mentioned above and their full acceptance.

The Buyer agrees and undertakes, after having completed the online purchase procedure, to print and keep these Terms and Conditions of Sale, already read and accepted during the purchase process, in order to fully comply with the provisions provided for by articles 3 and 4 of Legislative Decree no.185/1999.2)

2) SUBJECT AND CONCLUSION

Under this contact, Supplier and Buyer respectively agree to sell and purchase - through remote telematic instruments - only the movable tangible goods available for sale on this website.

The contract between Supplier and Buyer shall be entered into exclusively over the Internet. To submit a purchase order for the goods available for sale , Buyer must access our website and follow the instructions contained therein.

For purchasing the products, the Buyer must complete and submit the order form correctly, finalize the purchase process until the summary page containing the order number in electronic form by following the instructions contained in the Site. The buyer will have to add the products to the cart and, after reading the terms and conditions and privacy policy, he will need to enter shipping and billing modalities, select the desired payment method and confirm the order. By subscribing an order on the Site, which has contractual proposal, the Buyer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept the General Conditions and payment transcribed .

The Supplier will send the Buyer an order confirmation email containing the same order number, shipping and billing data, the list of products ordered with their essential features and the total price, including any costs of shipping. The customer will check the confirmation email and if he/she identifies errors in the order, the Buyer will have 12 hours from the receipt of this email to contact the Customer Service by email at customercare@armanidolci.com. After this time the order will be put in process for shipping, and changes will no longer be accepted, without prejudice to the rights of the Buyer referred to in Article 15 (right of withdrawal). The contract between the Supplier and the Buyer will be concluded only with the shipment of the ordered products. The sales contract and the order summary are written in two languages: Italian and English. In case of discrepancy in the translation, the Italian version will prevail.

3) PAYMENT AND REDEMPTION

Buyer may make payment of the ordered products and related shipping fees by credit card, PayPal, UP Mobile, bank transfer and cash on delivery.

Credit Card - The circuits where you can purchase the Site are Visa, Maestro, and MasterCard.

Paypal - After confirming the order the Buyer will be redirected to PayPal's site where you can make your payment with your account or using a credit card or at least in the manner accepted by PayPal and subject to those conditions.

Wire transfer - Buyer shall make the payment within 3 working days from the date of order. Should this not happen the order will be canceled. The Buyer who has failed to make the transfer will be contacted by Customer Service in order to clarify the cause of non-payment. For payment by bank transfer the order is processed at the time of the actual receipt of payment.

The details for the arrangement of the transfer will be communicated to the Buyer with the confirmation of the order, the bank transfer must explicitly indicate the order number, available in the confirmation (eg. "N.123456 Order").

Cash on delivery: This payment method is available only for shipments in Italy. Payment will be made upon receipt of the products and can be made only in cash. For cash on delivery shipmentsis the customer to pay a postage contribution of 6.00 €.

The credit card details are managed directly by the Banca Sella Group, specialized in the management of online payments; PayPal data are handled directly by PayPal. The information is encrypted using encryption systems that prevent the use by a third party and are sent directly to the bank. The Supplier reserves the right to request to the bank that manage your card, verification of authenticity on the ownership of the card or PayPal in case of problems. Any reimbursement to the Buyer, if he shall be entitled, will be credited by cancellation of transfer of the payment by credit card, PayPal or bank transfer, no later than 30 days from the date on which the Supplier is aware of the reason that generates the right to be refunded.

4) TERMS AND METHOD OF DELIVERY

The Supplier shall ship the ordered goods via UPS couriers or other couriers companies, as may be deemed necessary. Except in cases of force majeure or unforeseeable circumstances, products ordered will be delivered in Italy within a maximum period of 5 (five) business days from the day after the one in which the Supplier has confirmed the order to the customer via a special email order confirmation. In the event that Supplier is unable to deliver the goods within the agreed terms, prompt notice shall be given to Buyer by an e-mail stating the term within which the order shall be processed. Delivery times may vary depending on the country of destination and other reasons beyond Supplier’s control or not attributable to the sameit. If paying by bank transfer you have to count the days for delivery starting from the date of receiving accreditation.

 5) SHIPPING AND DELIVERY CHARGES

Goods are shipped DDP (Delivery Duty Paid), and therefore, shall arrive directly at the place of delivery stated in the order; no additional charges are foreseen apart from those already paid at the moment the order was placed.

Deliveries in some countries outside the cee may need the payment of customs duties borne by the final recipient.

In the case of goods shipped in a Country outside the EEC, before placing an order it is advisable to enquire about the restrictions on food products that are in force in the country of destination

6) PRICES

All prices of goods listed and available for sale on this website constitute an offering to the public pursuant to art. 1336 cc, and are inclusive of VAT and other taxes. Shipping charges shall be indicated and calculated by Buyer through the purchase procedure prior to submitting the order and can be viewed on the order summary page. The prices of each product offered for sale are valid up to the date of order placement and are indicated in the order summary web page. It is understood that prices and terms are subject to change at any time at Supplier’s sole discretion and the prices quoted on the order summary page shall apply.

7) PRODUCT AVAILABILITY

Supplier guarantees timely processing and execution of orders through a telematic system. In case the ordered quantity exceeds the available stock on hand, Supplier shall send Buyer an e-mail stating that the product is not in stock and specify the date when it will be available. Buyer shall also be asked to reconsider his/her order before proceeding.  Buyer shall be promptly notified, through electronic means, of the successful completion of the order registration process via a confirmation email, which is not legally binding as it is a simple order summary.

8) LIMITATION OF LIABILITY

If an order cannot be executed within the terms under this contract due to force majeure events, Supplier shall not be held liable for any ensuing problem or loss suffered by Buyer. Supplier shall not be held liable towards Buyer, save for cases of wilful misconduct or gross negligence, web failure or malfunctions beyond Supplier’s or sub-suppliers’ control. Also, Supplier shall not be held liable for any damage, loss or  extra charges suffered by Buyer in the event of failure to execute the contract due to causes not attributable to  the same, given that Buyer is only entitled to claim refund of the full price paid for the product. Supplier shall not be held liable for any fraudulent or illegal use - by unauthorized third parties - of credit cards upon payment of the purchased products, provided Buyer is able to prove that all possible precautionary measures were taken according to the standards of ordinary diligence.

9) WARRANTY AND ASSISTANCE

Supplier shall be held liable for any ascertained defective or faulty products attributable to the same, provided that such defects have been notified to Supplier via registered mail with return receipt, sent to the following address: Venchi SpA, Via Venchi 1 12040 Castelletto Stura (CN), or by fax to No.: +39 0171791616, or notified by e-mail sent to the following web address:  customercare@armanidolci.com within 8 days from the date of delivery of the purchased goods.

10) BUYER’S OBLIGATIONS

Buyer agrees to pay the price of the purchased goods according to the terms and methods under this Contract.  Once the online purchase procedure is completed, Buyer shall print out and store the web page that contains the order details. The information contained herein has been examined and accepted by Buyer who declares to have acknowledged it after being redirected to this web page upon placement of order.

11) CONTRACT FILING METHOD

Pursuant to art. 12 of Leg. Decree No. 70/03, Supplier agrees to inform Buyer that every order placed with Supplier is stored in digital format on the server that hosts this Website according to criteria of confidentiality and security.

 

12) COMMUNICATIONS AND COMPLAINTS
All written communications addressed to Supplier, including any complaints, shall be deemed valid only if sent to the following address:  Venchi SpA, Via Venchi, 1 – 12040 Castelletto Stura CN or sent by fax  to No.+39 0171 791616, or by e-mail to the following web address:  customercare@armanidolci.com. Buyer shall state in the order registration form his/her place of residence and domicile, telephone number and e -mail address for receiving communications from Supplier.

 

13) JURISDICTION AND APPLICABLE LAW
Any disputes arising out of or in connection with this contract shall be settled by the competent court of Cuneo, in case the Parties agree to submit such disputes to an ordinary Court.
This contract is governed by Italian law.

 

14) CONTRACT DURATION AND EFFECTIVENESS  
The confirmation of the order implies acceptance by Buyer of these general sales conditions terms. Updates
and changes to these terms and conditions are effective from the moment they are published on this website.  Any change or update to these terms and conditions shall be deemed valid and effective for orders that are yet to be filled out and for which the relative summary page is not yet displayed or printed out.

 

15) RIGHT OF WITHDRAWAL
The Buyer has the right to terminate the agreement entered into with the Supplier, without any penalty and without specifying the reason, within 8 days from the day of receipt of goods purchased at www.armanidolci.com.

To withdraw from the agreement, the Buyer may use the return form (in conformity with the form pursuant to Article 49, paragraph 4 of the Consumer Code); the form must be filled in and sent to the Supplier by e-mail at customercare@armanidolci.com.  The Buyer may also write and send to the Supplier a declaration stating the decision to withdraw from the agreement. 

After having withdrawn from the agreement, the Buyer must return the products to the Supplier, handing them over to the carrier for shipment within 7 days, starting from when the Buyer notified the Supplier of his/her decision to withdraw from the contract.  If the Buyer decides to use a delivery method different to that indicated by the Supplier, the Buyer shall directly pay the costs to return the goods and shall be liable in case of loss of or damage to the products during transport.

The right of withdrawal, in addition to the aforementioned terms and circumstances, shall be considered correctly exercised if the following conditions are complied with:

- the return form sent or any other communication stating the decision to withdraw from the agreement must be properly filled in and forwarded to the Supplier within 8 days of receipt of goods 
- the products must be returned in their original packaging 
- the products must be delivered to the carrier within 7 days starting from when the Buyer notified the Supplier of his/her decision to withdraw from the agreement 
- the goods must not be damaged.

The Buyer is responsible for the diminished value of the returned products, resulting from any use other than that authorised by the Supplier in order to allow the Buyer to ascertain the nature, characteristics and functioning of the products.

If the right of withdrawal is exercised in the manner foreseen, the Supplier shall check the conformity of the returned products and shall refund the amount due within 14 days from the date on which the Supplier becomes aware of the exercise of the right of withdrawal by the Buyer.

The Supplier shall refund the amount using the same payment method used by the Buyer to purchase the returned products, unless otherwise agreed between the parties. 

If the right of withdrawal is not exercised in compliance with the terms and procedures described, the Buyer shall not be entitled to a refund of the money paid to the Supplier. 

 

16) INFORMATION ON PRODUCTS

The information, specifications and product codes, are available on the Website.

The visual representation of Products on the Site, if available, usually corresponds to the photographic image in accompanying the description. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be fully representative of its features and quality but may differ in color and size. In case of difference between the image and the product file written, the description of the product sheet is always to be considered.

 

Withdrawal form:
-in compliance with art.49, paragraph 1, lett. h) -

 

Messrs VenchiSpA,

Via Venchi 1, Castelletto Stura (CN)

customercare@armanidolci.com

I/we _________________________________________ hereby notify the withdrawal from my/our sales agreement
for the following goods/services ________________________________________

- Ordered on ____________ /received on _____________

- Customer’s/customers’ name/s____________________________________________

- Customer’s/customers’ address/s____________________________________________

- Customer’s/customers’ signature (only if this form is notified in paper form) 
_____________________________________________________________

Date _______________________________________